Accessibility statement for CAA Insurance Company – ConnectWithCAA.com

CAA Insurance Company is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Measures to support accessibility.

CAA Insurance Company has taken the following measures to ensure accessibility of ConnectWithCAA.com:

Included accessibility as part of our digital design and development processes
Employed formal accessibility quality assurance testing procedures and methods
Conducted internal and/or external accessibility assessments
Provided accessibility training for our staff and on a continual basis when required
Included accessibility as part of the standard requirements for our third-party vendors
Assigned clear accessibility targets and responsibilities on areas which requires improvements

Conformance status.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance:Level A, Level AA, and Level AAA. ConnectWithCAA.com is partially conformant with WCAG 2.0 Level AA. Partially conformant means that due to certain limitations, some parts of the content do not fully conform to the accessibility standard.

Compatibility with browsers and assistive technology.

ConnectWithCAA.com is designed to be compatible with the following assistive technologies:

Google Chrome with JAWS and NVDA on Windows 10
Firefox with assistive JAWS and NVDA on Windows 10
Microsoft Edge with JAWS and NVDA on Windows 10
Apple Safari with VoiceOver Utility on Mac OS Catalina and Mojave
Google Chrome with VoiceOver Utility on Mac OS Catalina and Mojave
Apple Safari with Voiceover Utility on Apple iOS and iPadOS 14 and 13
Google Chrome with Voiceover Utility on Apple iOS and iPadOS 14 and 13
Google Chrome with TalkBack on Android 11 and 10

ConnectWithCAA.com may not be compatible with:

Internet Explorer 11 and older
Browsers versions older than 2 major versions
Operating systems for desktop computers older than 5 years
Operating systems for mobile devices older than 3 years

Technical specifications.

Accessibility of ConnectWithCAA.com relies on the following technologies to work with the combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
WAI-ARIA
CSS
JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives.

Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations:

Users may have issues accessing our My Account, the CAA Connect Dashboard and various content pages with assistive technologies. We are currently working diligently on resolving such issues. If you require assistance in information about CAA Connect, accessing your account, or the dashboard, please contact us at 1-800-268-3750.
Customer satisfaction survey: Due to limitations with our third-party provider, users may experience issues with our customer satisfaction survey which occasionally appears to a select group of users. Such users may experience issues using keyboard navigation or an accessibility tool such as a screen reader. They may also have difficulty exiting the survey pop-up when it appears. If you are unable to complete the survey and would like to provide your feedback, please contact us at 1-800-268-3750. If you are unable to exit the pop-up, please refresh your browser window.
Third-party websites and tools: We may use third-party tools or plugins to support certain functions on our website. Whenever possible, we have customized such tools to follow compliance standards, however at times, such customizations options may not be available. We have made effort in limiting the use of such tools to lower the impact of possible disruptions.

Assessment approach.

CAA Insurance Company assessed the accessibility of ConnectWithCAA.com by the following approaches:

Self-evaluation
External evaluation

Evaluation report.

An evaluation report is available upon request. Please contact us at privacy@caasco.ca.

Feedback.

We welcome your feedback on the accessibility of ConnectWithCAA.com. Please let us know if you encounter accessibility barriers.

Phone: 905-771-3000 Ext. 25043

E-mail: privacy@caasco.ca

Address: CAA Privacy Office, 60 Commerce Valley Drive East, Thornhill, ON L3T 7P9

We try to respond to feedback within 3-5 business days.